THIS PAGE IS FOR ARCHIVAL PURPOSES
ONLY. THANKS FOR LOOKING.
What does it mean to be a Saturn Certified car?
· A tough mechanical inspection, inside and out. Depending on the year and the miles, Saturn cars are classed as Red, Green or Blue Label vehicles. Each car prominently displays (unless it falls down or is captured by creatures from Venus - hey, it happens) the window label
· Full disclosure about the vehicle. The inspection checklist, reconditioning repair orders issued and any other relevant information are available if you'd care to look. I can even pull a vehicle history detailing all repairs performed on the car at Saturn facilities.
· 3 day, 150 mile money back guarantee (for any reason). There's also a 30 day/1,500 mile Trade-In policy on Certified cars: If for any reason you're not completely satisfied, you can bring the car back and receive full credit towards the purchase of another car. Of course some limitations apply: you can't smash the car and bring it back or get a full refund. Anything over $300.00 and it gets deducted from your refund or credit. You would expect that, I think.
· Trade in? We revolutionized the industry with our open, honest approach.
There are two labels you'll notice on our used cars:
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CERTIFIED LABEL CARS |
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The vehicle must be a Saturn that is less than four model years old and has less than 60,000 miles. |
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All used Saturns must pass a 150 point inspection process
which includes the following: |
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A road test is conducted under varying driving conditions. |
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The battery, charging system and starting system are tested. |
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A thorough diagnostic test is done with the onboard computer. |
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Chips, scratches and dings that affect durability, integrity, and/or appearance are repaired based on the age and mileage of the vehicle. |
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A fresh oil and filter change is completed. |
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All scheduled maintenance items are checked and updated. |
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The vehicle is thoroughly cleaned. |
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A full tank of gas at delivery. |
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Warranty: |
correct
operation of all major vehicle systems.
A
3-day Money back Guarantee
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INSPECTION LABEL CARS |
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The vehicle is any make or model including used Saturn cars. |
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A value priced vehicle that's passed a 100 point safety and mechanical inspection process. Any items that don't work --and we don't fix-- we'll let you know. |
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Correct operation of all major systems. |
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Proper engine performance under varying driving conditions. |
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Tires have at least 4/32" of tread remaining. |
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Fresh oil and filter change. |
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A thorough cleaning inside and out. |
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A full tank of gas at delivery. |
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Warranty: |
A
3-day money back guaranteeCERTIFIED WARRANTY
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Saturn Certified
Used Car Limited Warranty Coverage |
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This warranty covers selected used Saturns up to 2 years /24,000 miles and all certified used Saturns between 2 years/24,000 miles and 4 years/60,000 miles. There are two different coverages. One for selected certified used Saturns up to 2 years/24,000 miles and all certified used Saturns that are between 2 years/24,000 miles and 3 years/36,000 miles, and a second for Saturns between 3 years/36,000 miles and 4 years/60,000 miles. |
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For certified used Saturns which fall in the following
time/mileage range:
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For certified used Saturns which fall in the following
time/mileage range:
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Limited
Warranty for 4 years or 50,000 odometer miles whichever come first.
Limited
Warranty for 12 months (from the date of the original purchase of the car
as a Saturn Certified Used Car) or 12,000 miles (from the mileage at the date
of the original purchase of the car as a Saturn Certified Used Car),
whichever comes first.
What's Covered by the Saturn Used Car Limited Warranty
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Saturn will pay a Saturn Retailer the cost to remedy any failure of your vehicle, except as explained in the "What Is Not Covered" Section. A failure is defined as an original Saturn or like replacement part covered by this Limited Warranty that does not function in normal service. To be covered, any failure must be repaired at a Saturn Retail Facility using new or remanufactured Saturn parts (unless Saturn agrees to do otherwise). Subject to certain limitations, coverage includes:: |
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MAJOR SYSTEMS |
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Engine & Transaxle |
Front |
Brake System |
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Fuel System |
Cooling System |
Electrical System |
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Seat Adjusters & Tracks |
Steering System |
Instrument Cluster |
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Solenoids and Relays |
Front and Rear Suspension |
Electronic Motors and Switches |
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Heating and Air Conditioning Systems |
Windshield Wiper Systems |
Radio and Speakers |
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SATURN OPTIONS AND SPECIFIED SATURN ACCESSORIES INSTALLED BY SATURN RETAILERS |
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Air Conditioning |
Power Door Locks |
Power Mirrors |
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Radio Upgrades (Cassette & CD player) |
Cruise Control |
Other Accessories (see your Retailer) |
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PARTS AND COMPONENTS |
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Electronic Components (including Powertrain Control Module) |
Component Seals and Gaskets |
Hinges |
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Wheels |
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Saturn will pay your out-of-pocket towing expenses up to
$100 if your vehicle is disabled because of a failure after the Saturn
"Bumper to Bumper" New Car Limited Warranty expires. No
deductible will be applied to this benefit. This benefit only applies for
the duration of the coverage. Remember, if your vehicle must be towed,
the only towing equipment which can be used is a vehicle carrier or a wheel
lift tow truck. See your Owner's Manual for more details.
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ROADSIDE ASSISTANCE PROGRAM |
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The Saturn Service Plan 24-Hour Roadside Assistance
Program includes This service provides telephone communication assistance only. Any payments for service rendered are not covered. |
Toll-free
Telephone Assistance
Three-day money back guarantee.
1. 30 day/1,500 mile limited powertrain warranty: From the day you buy the car, the warranty covers the cost of repairs to specified components of the engine, transaxle, and front/rear-wheel drive. Saturn will repair or pay the cost to remedy any breakdown of those covered parts subject to the terms of the Limited Warranty.
The number one thing I hear from customer after customer is "I don't want to buy somebody else's problem." All of us have purchased something that didn't meet our expectations. Used cars certainly bring their share of potential problems; not to mention the really great reputation associated with used car sales, service, promises, etc. Another way Saturn help's folks be more comfortable is our money back used car guarantee. Goes like this:
If not completely satisfied - for any reason- customers can return the car within 3 days or 150 miles of delivery to select another car or to receive a full refund.
When I worked for Ford, the trade process was a bit mysterious. No one, especially the customer, was ever quite sure of the final value on the trade. Sure, people came armed with all sorts of third-party book values, but did they ever really know my real price? If I tell you I'm giving you $4,000.00 for your trade, can you trust the number? Are you really getting the best value for your trade?
At Saturn, you get an open, honest price. In fact, we'll buy the car from you for the price that we quote you - even if you don't buy a car from us. We call this the actual cash value of the car. The The price does NOT change depending on what car you look at or what day of the week it is. How do we determine the price?
1. Fill out the evaluation form. Basic information like year, make, model and any other important info like accidents, body work and recent repairs.
2. You meet the evaluator. Riding along is an option, if you'd like.
3. Determination of value. We consult various third party sources, auction reports and consider any reconditioning costs (tires, brakes, cigarette smoke removal) before giving you a number.
Will you be happy with the figure? Maybe, maybe not. I want you to be sure you understand how and why we got the actual cash price. No, it's not a retail figure. It is an honest price based on the market value, overall condition of the car, needed repairs, reconditioning, cost of doing business (financing, sales commissions) and standing behind the car if anything goes wrong.
For more on trades, prices and the appraisal process GO HERE.
carfax™ and service histories:
how we help you feel secure buying
a used vehicle
Used car buyers typically and understandably feel a bit nervous. The phrase "buying someone else's problem" is around and known to car shoppers everywhere. I understand. Really. I've bought used cars for myself and I understand the dilemma of essentially trusting the previous owner's tenacity at following recommended maintenance, avoiding accidents and so on.
Carfax and service histories provide a more complete picture of the car and treatment of the car so you can buy with confidence. Add in the certification process and you have even more reasons to feel secure about your purchase.
Carfax:
As a Carfax dealer, we have access
to over 1 billion motor vehicle records. Carfax maintains a national
database of title histories and, in
What does Carfax check?
Flood, salvage, odometer
rollback, manufacturer buyback (lemon law cars), and major accident
reports filed with state motor vehicle departments all across the
service history:
Saturn corporation maintains a national database service history on all vehicles. Regardless of the type or location of service, a record is kept. I can show you all service/warranty/recall work performed on the vehicle as long as it was performed at a Saturn retailer. Now, some people prefer to have minor services (like oil changes) done with a neighborhood mechanic or national quick-change chain (like Jiffy Lube) and reserve their Saturn retailer for warranty work or major problems. Saturn only records service performed at an authorized Saturn retailer.
How certification, carfax & service histories can work together for you:
Let's say you're looking at a
1998 Saturn SL2 with 35,219 miles. The window sticker shows an in-service
date (when the car was first sold and registered as a private or lease vehicle)
of
(1) Carfax
verifies the accuracy of the vehicle identification number, the current
mileage, previous owners and title history. From Carfax, you know that
the car was purchased in
(2) The service history shows a good history of oil changes and regular maintenance. All recalls have been performed as directed.
(3)
Certification gives you specifics on the level of wear on the tires, brakes and
the general condition of the car. You can see what we replaced and why.
The certification also notes any major dents or scratches. You also
receive an extension of the original manufacturer's warranty for 4 years from
the original in-service date (
You now know a lot more about the 1998 Saturn and you can, I hope, feel more comfortable about your purchase. There may still be some dents, scratches and personality marks but that's part and parcel of buying a used car. Security and knowledge are part of the process, too.
Learn more about Saturn's Used Car Process.