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saturndan.com
DAN WILLIAMS 

Please send suggestions for FAQs to dan@saturndan.com

General Questions:

Car Troubles:

Sales Department:

Service Department:

General Questions:

1.    Where are you located?

1. We are located at the corner of Hwy 50 & 301 in Bowie, MD.  We are very near to the Bowie Bay Sox stadium, just down from the intersection of 197 & 301.

2. Find directions from your location. 

2.    What is the Saturn corporate information number?

1. 1-800-553-6000.  The number is good 24 hours/day 7-days/week.

3.    Do the head lights come on automatically?

1. No.  1995 and later Saturn models come equipped with daytime running lights. You must still turn your headlamps on and off.

4.    Towing S-series Vehicles with all four wheels on the ground:

1. IMPORTANT UPDATE:  the following applies to 2000/2001 model year S-series vehicles.  

2. Failure to follow this procedure could result in a dead battery. A portion of the computer system (BCM or body control module) remains active when the ignition is in the ACC position on all 2000/2001 model Saturn vehicles.  The BCM will drain the battery while towing unless you follow this procedure:
   (1)    Position and attach the vehicle to be towed.
   (2)    Turn the ignition key to ACC position.
   (3)    Turn fog lamps Off (if equipped).  Turn all accessories Off.
   (4)    Shift transaxle to N (Neutral).
   (5)    Open hood.
   (6)    Open underhood fuse block (the black rectangular box behind the battery) cover and remove the IGN 1/4 30A maxifuse shown below (See fig. 4.1).  Please refer to the underside of the fuse box lid for the exact location of the IGN 1/4 30A fuse. In the diagram below, look in the upper right corner after clicking to enlarge.
   (7)    Replace underhood fuse block cover.
   (8)    Close hood.
   (9)    When you reach your destination, simply replace the fuse back into the box.
   (10)    Note:  When towing the vehicle with all four wheels on the ground, make sure the towing speed does not exceed 65 mph (105 km/h) or your vehicle could be severely damaged.  

fig. 4.1  

Flat Towing Your 2000/2001 S-series. Remove Maxifuse.  Save Battery. Click on the picture below.
Maxifuse # IGN  1/4 30A

Car Troubles:

1.    My key won't turn; the steering wheel is locked.  Owner's Handbook reference page 90.

1. This is related to the theft deterrent locking wheel.  To unlock the wheel: move the steering wheel up and down (right and left)  while turning the key hard.  It is important to do both at the same time.  DO NOT USE ANY TYPE OF OBJECT TO FORCE THE KEY OR YOU WILL BE REALLY DEPRESSED, ANGRY AND VARIOUS VERSIONS OF FRUSTRATION WILL ENSUE WHEN THE KEY BREAKS IN THE LOCK.
2. If turning the key while jiggling the wheel does not work, your car has a more serious problem.  Call your Saturn Service Department for assistance.

2.    I hear a whining noise when my car starts.

1. Starting in 1999, all Saturn vehicles are equipped with a Secondary Air Injection Pump as part of the California emissions system. When your vehicle is first started, the pump comes on; the whine you hear is the pump.

Service Department:

1.    When is the service department open?

1. Monday - Thursday:  6:00 am - 12:00 midnight. 
2. Friday:   6:00 am - 6:00 pm.
3. Saturday:  8:00 am - 4:00 pm.

2.    How much is an oil change? How long does it take?  Do I need an appointment? 

1. $22.95 for all S-series cars.
2. Expect to wait about 1 hour.  Saturday morning wait about 2 hours.
3. Appointments are preferred.  Saturday is first come, first served. 

Sales Department:

1.    When is the sales department open?

1. Monday - Friday 9:00 am - 9:00 pm.
2. Saturday 9:00 am - 6:00 pm.
3. Sunday - Closed.

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